FAQ: Unable to print from Mac OS

**Ensure that there are no error messages on the Brother device. If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. Click here to find your user manual

** Before completing the steps below, restart the computer, the Brother device and your wireless router/wireless range extenders if you are printing through a network. Wait 2 minutes after restarting the devices, then try printing.

**If you are connected to a VPN, you will need to disable the VPN connection to be able to print over a network.

 

Step 1: Check that the Brother Printer is installed correctly

Select System Preferences from the Apple Menu.

Click the Printers & Scanners icon.

Select the Brother printer from the list on the left.

Ensure that next to Kind it has Brother [model name] CUPS

If the correct Brother model with CUPS is listed, continue to Step 3.

If next to Kind, it has Brother [model name] AirPrint, or you do not have the Brother printer model listed, Continue to Step 2.

 

Step 2: Add the printer using the Brother CUPS driver

Follow the steps below to remove and add the printer using the correct Brother CUPS driver. If your printer model is not listed, start at Step C.

Select the Brother printer from the list on the left.

a. Click the "-" button which is located below the Printers section.

b. Choose Yes to delete the printer.

c. Click the "+" button which is located below the Printers section.

d. Click the Default icon which is located at the top of the dialogue box.

e. Select your Brother model from the Printer Name list.

f. Make sure that Your model name/series with CUPS is selected in the Use list.

g.  Click Add. The printer is now available in the Printers & Scanners list.

Once the printer has been added with the CUPS driver, continue to Step 3.

If you do not have the Brother model with CUPS available to select in the Use list, download and install the Printer Driver from our website here. Then add the printer by following from Step C above and then continue to Step 3.

If you do not see your Brother model in the list when trying to add the printer, continue to Step 4.

 

Step 3: Print a test page from the computer

Within the Printers & Scanners window, select your Brother printer from the list on the left, then click Open Print Queue. Click Printer at the top left of the computer screen and then click Print Test Page.

If the printer prints the test page, you can close this file and use the printer.

If the printer does not print the test page, continue to Step 4.

 

Step 4: Check connections and disable firewall

If connected via USB:

Ensure that the USB cable is connected correctly at both ends.

Try connecting the USB cable to a different USB port on the computer (it should be connected directly to the computer, do not connect it through a USB hub or extension cable).

Try another USB cable

If you are still not able to print, continue to Step 5.

 

If connected via a Network:

Open the System Preferences and then open Network. You can access the System Preferences by clicking the Apple icon at the top left of the computer screen and selecting System Preferences. 

Within Network, the network connections will appear on the left. The connections that are currently connected will say Connected. Ensure that there is only one connected there e.g. Wireless or Ethernet, not both at the same time. If more than one is connected, disconnect one of them by either turning off WiFi on the computer, or disconnecting the Ethernet cable from the computer.

 

If you are still not able to print, follow the steps below to disable the firewall.

 

Open the System Preferences click Security and Privacy. Click the Firewall tab If the Firewall is On, click the button to Turn Off Firewall.

If you have third party firewall software installed, you will need to disable it. Icons for security software can typically be found at the top right corner of your computer screen. Click the icon and select Disable, Turn Off, Pause Protection etc.

If you are still not able to print the test page, continue to Step 5.

 

Step 5: Uninstall and reinstall the Brother printer driver

To uninstall the Brother Drivers, follow the steps in this link.

Once the Drivers have been uninstalled, empty the trash and restart the computer.

When the computer is back on, download and install the Printer Driver here.

Then Follow the steps at Step 2 and Step 3 again to add the printer and print a test page from the computer.