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Brother Australia Standard Warranty Terms

Products from 1 January 2012 to Today

All Brother products come with a standard warranty.
Below are the Terms and Conditions for the standard warranty of each category:

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Multi–Function Centre, Facsimile, Scanner, Colour Label Printer, Mobile Business Solutions Or Printer Product Categories by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164 
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product.  However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you

The Warranty Type for each warranted product is identified in the table below.

Products Status Standard Warranty Duration
Laser Fax
FAX-2840 Current 1 Year Return To Base
FAX-2950 Current 1 Year Return To Base
Thermal Fax
FAX-515 Current 1 Year Return To Base
Thermal Transfer Plain Paper Fax
FAX-827S Current 1 Year Return To Base
FAX-878 Current 1 Year Return To Base
Colour Inkjet Multi-Function Centre
DCP-J1100DW Current 1 Year Return To Base
MFC-J1300DW Current 1 Year Return To Base
MFC-J4340DWXL Current 2 Years Return To Base
MFC-J4440DW Current 2 Years Return To Base
MFC-J4540DW Current 2 Years Return To Base
MFC-J5730DW Current 1 Year Return To Base
MFC-J5845DW Current 2 Years Return To Base
MFC-J5855DWXL Current 2 Years Return To Base
MFC-J5945DW Current 1 Year Return To Base
MFC-J5955DW Current 2 Years Return To Base
MFC-J6530DW Current 1 Year Return To Base
MFC-J6545DW Current 2 Years Return To Base
MFC-J6555DWXL Current 2 Years Return To Base
MFC-J6730DW Current 1 Year Return To Base
MFC-J6930DW Current 1 Year Return To Base
MFC-J6955DW Current 2 Years Return To Base
Colour Laser - LED Multi-Function Centre
MFC-L3745CDW Current 1 Year Return To Base
MFC-L3750CDW Current 1 Year Return To Base
MFC-L3770CDW Current 1 Year Return To Base
MFC-L8690CDW Current 1 Year Return To Base
MFC-L8900CDW Current 1 Year Return To Base
MFC-L9570CDW Current 3 Years Return To Base
Monochrome Laser Multi-Function Centre
MFC-1810 Current 1 Year Return To Base
MFC-7240 Current 1 Year Return To Base
MFC-L2710DW Current 1 Year Return To Base
MFC-L2713DW Current 1 Year Return To Base
MFC-L2730DW Current 1 Year Return To Base
MFC-L2750DW Current 1 Year Return To Base
MFC-L5755DW Current 1 Year Return To Base
MFC-L6700DW Current 1 Year Return To Base
MFC-L6900DW Current 3 Years Return To Base
102mm/4inch Mobile Printer
RJ-4230B Current 1 Year Return To Base
RJ-4230B-Bundle-Pack Current 1 Year Return To Base
RJ-4250WB Current 1 Year Return To Base
RJ-4250WB-Bundle-Pack Current 1 Year Return To Base
50mm/2inch Mobile Printer
RJ-2030 Current 1 Year Return To Base
RJ-2030-Bundle-Pack Current 1 Year Return To Base
RJ-2035B Current 1 Year Return To Base
RJ-2050 Current 1 Year Return To Base
RJ-2050-Bundle-Pack Current 1 Year Return To Base
RJ-2140 Current 1 Year Return To Base
RJ-2140-Bundle-Pack Current 1 Year Return To Base
RJ-2150 Current 1 Year Return To Base
RJ-2150-Bundle-Pack Current 1 Year Return To Base
72mm/3inch Mobile Printer
RJ-3035B Current 1 Year Return To Base
RJ-3050 Current 1 Year Return To Base
RJ-3050-Bundle-Pack Current 1 Year Return To Base
RJ-3150 Current 1 Year Return To Base
RJ-3150-Bundle-Pack Current 1 Year Return To Base
RJ-3230B Current 1 Year Return To Base
RJ-3230B-Bundle-Pack Current 1 Year Return To Base
RJ-3250WB Current 1 Year Return To Base
RJ-3250WB-Bundle-Pack Current 1 Year Return To Base
A4 Mobile Printer
PJ-722 Current 1 Year Return To Base
PJ-722-Bundle-Pack Current 1 Year Return To Base
PJ-723 Current 1 Year Return To Base
PJ-723-Bundle-Pack Current 1 Year Return To Base
PJ-762 Current 1 Year Return To Base
PJ-762-Bundle-Pack Current 1 Year Return To Base
PJ-763 Current 1 Year Return To Base
PJ-763-Bundle-Pack Current 1 Year Return To Base
PJ-763MFi Current 1 Year Return To Base
PJ-763MFi-Bundle-Pack Current 1 Year Return To Base
PJ-773 Current 1 Year Return To Base
PJ-773-Bundle-Pack Current 1 Year Return To Base
A6-A7 Mobile Printer
Colour Laser - LED Printer
HL-L3230CDW Current 1 Year Return To Base
HL-L3270CDW Current 1 Year Return To Base
HL-L8260CDW Current 1 Year Return To Base
HL-L8360CDW Current 1 Year Return To Base
HL-L9310CDW Current 3 Years Return To Base
Monochrome Laser Printer
HL-1210W Current 1 Year Return To Base
HL-L2300D Current 1 Year Return To Base
HL-L2305W Current 1 Year Return To Base
HL-L2350DW Current 1 Year Return To Base
HL-L2375DW Current 1 Year Return To Base
HL-L2395DW Current 1 Year Return To Base
HL-L5100DN Current 1 Year Return To Base
HL-L5200DW Current 1 Year Return To Base
HL-L6200DW Current 1 Year Return To Base
HL-L6400DW Current 3 Years Return To Base
Professional High Speed Inkjet Printer
Desktop Scanner
ADS-2200 Current 1 Year Return To Base
ADS-2800W Current 1 Year Return To Base
ADS-3000N Current 1 Year Return To Base
ADS-3100 Current 1 Year Return To Base
ADS-3300W Current 1 Year Return To Base
ADS-3600W Current 1 Year Return To Base
ADS-4700W Current 1 Year Return To Base
ADS-4900W Current 1 Year Return To Base
PDS-5000 Current 3 Years Return To Base
PDS-6000 Current 3 Years Return To Base
Portable Scanner
ADS-1700W Current 1 Year Return To Base
DS-640 Current 1 Year Return To Base
DS-940DW Current 1 Year Return To Base

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

You will need to include your proof of purchase with the warranted product, along with consumables (ink cartridges, toner cartridges, drums etc.) inside the product for testing purposes. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

ONSITE WARRANTY

Where the Warranty Type is Onsite, Brother will endeavour to provide a next business day response once a claim has been logged with Brother's Product Support Centre and all relevant details are supplied. You should have your proof of purchase available for the onsite technician to inspect. Next business day onsite warranty service is available within a 50km radius of the GPO in Melbourne, Sydney, Adelaide, Perth, Brisbane and/or Canberra or within a 30km radius of a Brother nominated authorised onsite warranty centre.

You will not be charged for travel costs to provide onsite service within an area where the onsite warranty service is available. Contact Brother to find out if you are within an area where the onsite warranty service is available.

If you are outside a service area and we agree to provide onsite service, you will be responsible for travel charges for the service. Alternatively, you may elect to apply the Return-to-base terms.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear (EG. rubber pads & rollers), damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand QL Label Printers, TD-2000 Series, TD-4000 Series Printers Category by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the period of thirty six (36) months from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

1. Where the claim is notified by you within twelve (12) months from your date of purchase of the product - You must return the product to the place of purchase for a replacement.
2. Where the claim is notified by you after twelve months (12), but within thirty six (36) months from your date of purchase of the product - You must send the product to the Brother Technical Service Centre where it will be either repaired or replaced. The machine replacement may be new or refurbished depending on availability.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
Direct Thermal Label Printer
TD-2020 Current 3 Years Return To Base
TD-2120N Current 3 Years Return To Base
TD-2130N Current 3 Years Return To Base
Labelling Solution
Professional Label Printer
QL-1100 Current 3 Years Return To Base
QL-1110NWB Current 3 Years Return To Base
QL-700 Current 3 Years Return To Base
QL-800 Current 3 Years Return To Base
QL-810W Current 3 Years Return To Base
QL-820NWB Current 3 Years Return To Base

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

You will need to include your proof of purchase with the warranted product, along with consumables (label rolls, label tapes etc.) inside the product for testing purposes. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear (EG. rubber pads & rollers), damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand TD Label Printer (TD-4D & TD-4T Series) by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the period of twenty-four (24) months for Hardware and six (6) months for the Print Head or (30kms for TD-4xxxD)/ (25kms for TD-4xxxT) of print whichever comes first from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

1. Where the claim is notified by you within twenty-four (24) months from your date of purchase of the product - You must return the product to the place of purchase for assessment (Dealer/Reseller).

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration Warranty Conditions
Direct Thermal Label Printer
TD-4420DN Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
TD-4420DNC Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
TD-4420DNP Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
TD-4550DNWB Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
TD-4550DNWBC Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
TD-4550DNWBP Current 2 Years (6 Months for Print Head) Return To Base or 30kms of print whichever comes first
Thermal Transfer Label Printer
TD-4420TN Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4420TNC Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4420TNP Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4520TN Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4520TNC Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4520TNP Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4650TNWB Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4650TNWBC Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4650TNWBP Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4750TNWB Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4750TNWBC Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first
TD-4750TNWBP Current 2 Years (6 Months for Print Head) Return To Base or 25kms of print whichever comes first

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)


RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

You will need to include your proof of purchase with the warranted product, along with consumables (label rolls, label tapes etc.) inside the product for testing purposes. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear (EG. rubber pads & rollers), damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.
Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data. Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include the costs of packaging, insurance, transportation and parts and labour.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Ptouch Labeller by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the period of thirty six (36) months from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

1. Where the claim is notified by you within twelve (12) months from your date of purchase of the product - You must return the product to the place of purchase for a replacement.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration
Desktop Labeller
PT-D210 Current 3 Years Return To Base
PT-D400 Current 3 Years Return To Base
PT-D450 Current 3 Years Return To Base
PT-D600 Current 3 Years Return To Base
PT-D800W Current 3 Years Return To Base
PT-P300BT Current 3 Years Return To Base
PT-P700 Current 3 Years Return To Base
PT-P710BT Current 3 Years Return To Base
PT-P750W Current 3 Years Return To Base
PT-P900W Current 3 Years Return To Base
PT-P910BT Current 3 Years Return To Base
PT-P950NW Current 3 Years Return To Base
Handheld Labeller
PT-90 Current 3 Years Return To Base
PT-E110VP Current 3 Years Return To Base
PT-E300VP Current 3 Years Return To Base
PT-E550WVP Current 3 Years Return To Base
PT-h305 Current 3 Years Return To Base
PT-h310 Current 3 Years Return To Base

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

You will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

You will need to include your proof of purchase with the warranted product, along with consumables (label rolls, label tapes etc.) inside the product for testing purposes. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand ScanNCut Machine by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the period of twelve (12) months from the date you purchased the product ("Warranty Term"). These products will be handled as follows:-

1. Where the claim is notified by you within twelve (12) months from your date of purchase of the product - You must return the product to the place of purchase for a replacement.
2. The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.


Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration Warranty Conditions
ScanNCut 12x12
ScanNCut 12x24
SDX1000 Current 1 Year Return To Base These products are not intended for the use of a profession, business, trade or occupation.
SDX1200 Current 1 Year Return To Base These products are not intended for the use of a profession, business, trade or occupation.
SDX1250 Current 1 Year Return To Base These products are not intended for the use of a profession, business, trade or occupation.
SDX2200D Current 1 Year Return To Base These products are not intended for the use of a profession, business, trade or occupation.
SDX2250D Current 1 Year Return To Base These products are not intended for the use of a profession, business, trade or occupation.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.

You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include mats, blades, blade holders, pens, pen holders, sheets and other ScanNCut accessories which normally require replacement from time to time and maintenance kits (periodic or otherwise), consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

RECOMMENDED SERVICING

It is recommended that the ScanNCut product be serviced a minimum of once every 12 months, depending on usage, during and outside of the Warranty Term, to maintain optimum performance. Brother will not be liable for this cost of servicing the product.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 January 2012

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Garment Printer by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified above.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother. Warranty service is only available in certain areas. See below for details.

The warranty applies to claims notified by you during the period of twelve (12) months (or three (3) months for Print-heads for GT-341,361,381), (or twelve (12) months for Print-heads for GTX-422) from the date you purchased the product ("Warranty Term").

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration Warranty Conditions
Garment Printer
GTX-423 Current 1 Year Onsite (12 Months Print Head) GTXPro Pouch
GTX-424 Current 1 Year Onsite (12 Months Print Head) GTXPro Bulk

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)
Should a product fail within the applicable Warranty Term, you must contact the original place of purchase for service .You will not be charged for travel costs to provide onsite service within an area where the onsite warranty service is available. Contact your place of purchase to find out if you are within a service area.
If you are outside an onsite service area and we or our representative agree to provide onsite service, you will be responsible for travel charges for the service. Where onsite service takes place, you should have your proof of purchase available for the onsite technician to inspect.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include periodic or regular maintenance, installation, training, network or software related issues, accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.

Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: (For purchases made from 1 June 2014 to 31 May 2019) and (For purchases made after 1 June 2019)

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand PR Series Sewing Machine by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified in the Warranty Conditions column.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother. Warranty service is only available in certain areas. See below for details.

The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration Warranty Conditions
Embroidery Machine
PR1055X Current 5 Years and 2500 hours Service Onsite - See Warranty Conditions 5 Years and 2500 hours Service (whichever comes first) Onsite Warranty - Mechanical and Electrical (only if purchased after 1 June 2019)
You must co-ordinate an onsite service call with the place of original purchase.
PR680W Current 5 Years and 2500 hours Service Onsite - See Warranty Conditions 5 Years and 2500 hours Service (whichever comes first) Onsite Warranty - Mechanical and Electrical (only if purchased after 1 June 2019)
You must co-ordinate an onsite service call with the place of original purchase.
PRS100 Current 5 Years and 2500 hours Service Onsite - See Warranty Conditions 5 Years and 2500 hours Service (whichever comes first) Onsite Warranty - Mechanical and Electrical (only if purchased after 1 June 2019)
You must co-ordinate an onsite service call with the place of original purchase.

* Onsite service is only available in certain areas. If you are located outside a service area and we or our representative agree to provide service, you may be charged travel costs for onsite service. See below for details.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.
You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

ONSITE WARRANTY

Where the Warranty Type is onsite, the Brother dealer/authorised service agent will endeavour to provide a next business day response when contacted. Please contact your place of purchase directly for warranty repairs. Please contact Brother's Product Support Centre if further information is required. When contacting your Brother dealer/authorised service agent you should have your proof of purchase available for the onsite technician to inspect. Next business day onsite warranty repair service is available within a 50km radius of the GPO in Melbourne, Sydney, Adelaide, Perth, Brisbane and/or Canberra or within a 30km radius of a Brother nominated authorised onsite warranty centre. (Scheduled services are not covered under onsite warranty conditions).
You will not be charged for travel costs to provide onsite warranty repairs within an area where the onsite warranty service is available from a Brother dealer / authorised service agent.
If you are outside a service area and the Brother dealer/authorised service agent agrees to provide onsite service, you will be responsible for travel charges for the service. Alternatively, you may elect to apply the Return-to-base terms.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include needles, belts, springs, lamp bulbs, bobbins, knives, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as material, liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer. The use of non-genuine Brother products, consumables, operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, may be deemed abuse and may void the warranty.

CONDITIONS OF WARRANTY - SERVICING

Machine must have regular servicing every 500 hours or at 12 months, whichever comes first. Servicing must be conducted by a qualified repairer, according to the manufacturer's specification, using appropriate quality parts where required, and be documented in the service log book. We recommend servicing by an Authorised Brother Warranty Repairer.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.

WARRANTY TERMS

Effective date: 1 June 2014

This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Sewing, Embroidery & Quilting Machines Category by:-

Brother International (Aust) Pty Ltd (ABN 17 001 393 835) ("Brother")
2/51 Eastern Creek Drive, Eastern Creek NSW 2766
PO Box 7258 Wetherill Park NSW 2164
Telephone: (02) 8875-6000
Click here to contact us


This warranty applies to purchases made on or after the effective date identified in the Warranty Conditions column.

Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.

The warranty applies to claims notified by you during the "Warranty Term" identified in the table below. The Warranty Term starts from the date you purchase the product.

Despite the above, the warranty ceases when the product is rented, sold or otherwise disposed of by you.

Products Status Standard Warranty Duration Warranty Conditions
Computerised Sewing and Embroidery Machine
Innov-is-XP2 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NQ3700D Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
NV180 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV180D Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV2600 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV2700 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
VM5200 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
XJ1 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
Computerised Sewing Machine
BQ2500 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
BQ3100 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
F420 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
FS101 Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
FS60X Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
FS80X Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
Innov-is-A150 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
Innov-is-A16 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
Innov-is-A80 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NS15 Current 3 Years - Return To Base - See Warranty Conditions 3 Years - Return To Base - For purchases made after 1 June 2014
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
NV1300 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV1800Q Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV50S Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
TY600C Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
VQ2400 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions 3 Year on Mechanical Parts, 5 Years on Electronic Components - Return To Base - For purchases made after 1 June 2014
Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
Embroidery Machine
F440E Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV800E Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
NV880E Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
VE2300 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation.
XE1 Current 3 Years on Mechanical Parts, 5 Years on Electronic Components - Return To Base - See Warranty Conditions Excludes 5 Years on Foot Control
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
Mechanical Sewing Machine
GS2500 Current 3 Years - Return To Base - See Warranty Conditions 3 Years - Return To Base - For purchases made after 1 June 2014
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
GS2700 Current 3 Years - Return To Base - See Warranty Conditions 3 Years - Return To Base - For purchases made after 1 June 2014
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
GS3700 Current 3 Years - Return To Base - See Warranty Conditions 3 Years - Return To Base - For purchases made after 1 June 2014
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
GS3750WT Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
J17s Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
JA1400 Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
JV1400 Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
LX27NT Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
PQ1500SL Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
TY200A Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
TY400G Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
Overlocker
2504D Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
4234D Current 3 Years - Return To Base - See Warranty Conditions 3 Years - Return To Base - For purchases made after 1 June 2014
This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation
CV3550 Current 3 Years - Return To Base - See Warranty Conditions This warranty reverts to 1 year if the machine is used in a school environment
These products are not intended for the use of a profession, business, trade or occupation

* Onsite service is only available in certain areas. If you are located outside a service area and we or our representative agree to provide service, you may be charged travel costs for onsite service. See below for details.

HOW TO MAKE A CLAIM UNDER THIS WARRANTY

To make a claim under this warranty you will need to:

1. Contact Brother Technical Support to resolve any issues with your product. Please provide Serial number, Proof of purchase receipt and a description of the issue to enable a Brother representative to assist you to resolve the issue or direct you to a service centre. Click here to contact us.
2. Follow the instructions for your Warranty Type (see below)

RETURN-TO-BASE WARRANTY

Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.
You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.

ONSITE WARRANTY

Where the Warranty Type is Onsite, you must contact your original place of purchase to coordinate the onsite service. Contact your place of purchase to find out if you are within an area where the onsite warranty service is available.
Where onsite service takes place, you should have your proof of purchase available for the onsite technician to inspect.
You will not be charged for travel costs to provide onsite warranty repairs within an area where the onsite warranty service is available.
If you are outside a service area and we or our representative agree to provide onsite service, you will be responsible for travel charges for the service.

WARRANTY EXCLUSIONS AND LIMITATIONS

This section applies to the extent permitted by law.

This warranty only covers genuine Brother products imported into Australia by Brother.

This warranty does not include needles, belts, springs, lamp bulbs, bobbins, knives, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God or environmental impacts (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products. Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.

REPAIRS

Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term. If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

REIMBURSEMENTS

Brother, or its authorised repairers or authorised onsite warranty centre, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of a defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for onsite service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.

YOUR RIGHTS AS A CONSUMER

This section applies if you acquire the warranted products as a consumer.

The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For details about the Australian Consumer Law please see the following links: www.accc.gov.au or www.consumerlaw.gov.au.