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As we approach the festive season, we’d like to share our operating hours and support availability over the holidays. The Brother Australia team will be taking a short break from COB Friday, 19 December 2025, and will reopen on Monday, 5 January 2026. We’ll respond to all enquiries as soon as we return.
Support and service during the holiday period
Customer enquiries
Our Customer Care Team will continue to monitor urgent technical support enquiries submitted through our website. Please note that response times may be slower than usual, and live chat will remain available except on National Public Holidays and Friday 2nd January 2026.
eCommerce orders
Orders placed through our online store during this period may experience short delays due to reduced operating hours and courier network congestion. Normal dispatch and fulfilment times will resume from 5 January 2026.
For quick assistance at any time, you may also wish to visit our Top FAQs and Brother Store FAQs pages or explore our global support website.
We wish you a safe, restful and joyful holiday season, and look forward to being at your side in 2026.
Warm regards,
The Brother Australia Team