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Support for MFC-J491DW
- (Video) Document Jam
- Replace Ink
- (Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- Install Starter Ink
- Paper Jam
- Cannot Detect Ink Volume
- Out of Fax Memory
- Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- Cannot Detect
- Document Jam
- Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- Unable to Print XX
- No Ink Cartridge
- After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- Wrong Ink Cartridge
- Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- High Temperature
- Ink Low
- Paper Size Mismatch
- Media Error
- Out of Memory
- Sleep
- Hub is Unusable
- Wrong Ink Color
- Low Temperature
- Unable to Scan / Scan Unable
- No Paper / No Paper Fed
- Cover is Open Show More Show Less
- (Video) Document Jam
- Replace Ink
- (Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- Install Starter Ink
- Paper Jam
- I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- Cannot Detect Ink Volume
- Out of Fax Memory
- Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- Cannot Detect
- Document Jam
- Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- Unable to Print XX
- No Ink Cartridge
- The printer status is Offline or Paused.
- Wrong Ink Cartridge
- Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- High Temperature
- Ink Low
- Paper Size Mismatch
- Out of Memory
- Sleep
- "Offline" appears on the Status Monitor.
- Wrong Ink Color
- Low Temperature
- Unable to Scan / Scan Unable
- No Paper / No Paper Fed
- Cover is Open Show More Show Less
- The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do? Show More Show Less