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Support for MFC-9335CDW
- I keep getting the error message "Authenticate Err (Authentication error)".
- I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- I can print but cannot scan via network. (For Windows)
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- I can print but cannot scan via network. (For Mac)
- The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- I am sharing my Brother machine. I can print but cannot scan.
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows) Show More Show Less
- I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- I cannot scan via USB. (Mac OS X)
- I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- I'm using Windows XP. I cannot scan with the USB cable.
- I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012. Show More Show Less
- The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device. Show More Show Less
- The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- When I scan a document using ControlCenter, the scanned file size is too big.
- Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application. Show More Show Less
- Configure and use the Scan to E-mail Server feature.
- Configure and use the Scan to Network feature (For Windows)
- Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- Scan a document and save the scanned image to a folder on a local or network hard disk using the Scan button on my Brother machine
- Configure and use the Scan to FTP feature Show More Show Less
- Printing/ Scanning with a mobile device
- Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- Can I print from and scan to iPhone, iPod touch and iPad?
- Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- Can I print from or scan to Android™ Smartphone?
- Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- Scan from the Brother iPrint&Scan application using Windows Phone.
- Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan? Show More Show Less
- Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- Scan multiple pages into one file instead of each scan being saved as a separate file.
- Scan a document and e-mail it as an attachment. (For Windows)
- Scan a document into PaperPort™ using the TWAIN driver
- Scan a document using "Scanner and Camera Wizard" in Windows XP
- Scan a text document and convert it into a text file (For Windows)
- Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- Scan a document from the Windows Vista Photo Gallery
- Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- Scan an image and insert it in a Windows XP application
- Scan a document from a Windows Vista application
- Scan a document from a Windows XP application Show More Show Less
- Scan multiple pages into one file instead of each scan being saved as a separate file.
- Scan a document in Mac OS X 10.7.
- "ControlCenter needs to be updated." - macOS 10.15 Catalina
- Scan a document and e-mail it as an attachment (For Macintosh)
- When I try to scan the document, the scanner application crashes. (OS X 10.11)
- Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- Scan a document and send it as a fax from the computer using the ControlCenter2 (Mac OS X 10.4 - 10.6)
- Locate files scanned with ControlCenter2 (For Macintosh)
- Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- Scan a document in Mac OS X 10.6. Show More Show Less
- Configure and use the Scan to E-mail Server feature.
- Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- Configure and use the Scan to Network feature (For Windows)
- How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- Scan a document using Brother iPrint&Scan. (macOS only)
- How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- Configure and use the Scan to FTP feature
- Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- Locate files scanned with ControlCenter2 (For Macintosh) Show More Show Less
Other FAQs Category
A guide to navigating our most common questions