FAQ: Unable to print from a Windows computer

**Ensure that there are no error messages on the Brother device. If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. Click here to find your user manual

** Before completing the steps below, restart the computer, the Brother device and your wireless router/wireless range extenders if you are printing through a network. Wait 2 minutes after restarting the devices, then try printing from the computer.

**If you are connected to a VPN, you will need to disable the VPN connection to be able to print over a network.

 

Step 1: Check to ensure that the Brother drivers and software have been installed on the computer

Open the Brother Utilities icon on the desktop, make sure that your model is listed in the Model drop down list. If your model is installed on a network it should have LAN at the end of the model name.

If your model is not listed in the Model drop down, or you do not have Brother Utilities installed on the computer, download and install the Driver and Software Package from our website.

If the Correct Brother model is installed for the connection type that you are using, continue to Step 2.

 

Step 2: Check that you have a printer icon installed for your Brother device.

Open the Control Panel:

Click windows start button logo (Start) > (All apps >) Windows System > Control Panel.

Within the Control Panel click Hardware and Sound > Devices and Printers. You should have an icon for your Brother printer model listed here.

If you do not have an icon for your Brother printer model, go to Step 8.

If you do have a printer icon for your Brother printer model, continue to Step 3.

 

Step 3: Cancel all documents from the Print Queue and ensure that the printer is not paused

Right click the icon for your Brother printer model and select See Whats Printing. Click Printer at the top left of the new window that opens and then select Cancel All Documents. Also ensure that Pause Printing and Use Printer Offline do not have a tick next to them in this list. If there is a tick next to Pause Printing, or Use Printer Offline, left click them to un-tick.

windows print faq screenshot

Continue to Step 4.

 

Step 4: Check that the Port and Driver are set correctly

**If you have more than one printer icon for your Brother printer model, check the following for each icon.

Right-click your Brother printer icon and select Printer Properties.
Click the Advanced tab at the top.
The Driver drop down box should match the name of your Brother printer model e.g. If your model is a MFC-L3750CDW, the Driver drop down should be set to MFC-L3750CDW.

Select the correct Driver for your Brother printer model and click the Apply button (if available).

Click the Ports tab at the top.
The Port that should be ticked will depend on how the Brother device is connected to your computer. Examples are below of what the port should start with for each connection type:
USB connection = USB
Wireless connection = BRW
Ethernet Connection = BRN
WIFI Direct = BRX

Tick the correct Port for your conection type from the list and click the Apply button (if available).

If you do not have the correct Brother Driver in the Driver list, or if the correct Port for your connection type is not in the Port list, continue to Step 7.

If the correct Port and Driver are selected, click the General Tab at the top of the Printer Properties and then click Print Test Page. If the Windows Test Page is printed, the Printer is installed and operating correctly. Ensure that the printer is set as the default printer by right clicking the printer icon and selecting Set as default. You can then close this file and use the printer.

If the Windows Test Page does not print, and the Brother device is connected via a USB cable, continue to Step 5.

If the Windows Test Page does not print, and the Brother device is connected via a network, continue to Step 6.

 

Step 5: Check the USB connection

Check to make sure that the USB cable is connected correctly at both ends.

Try connecting the USB cable to a different USB port on the computer (it should be connected directly to the computer, do not connect it through a USB hub or extension cable).

Try another USB cable ensuring the USB cable is less than 2m in length.

If the test page has printed, you can close this file and use the printer.

If the test page has not printed, continue to Step 6.

 

Step 6: Disable security software and ensure Windows is set to a Private Network

Temporarily disable all security software and firewalls on the computer. Icons for security software can typically be found at the lower right corner of your computer screen. Right click the icon and select Disable, Turn Off, Pause Protection etc.

Then open the Control Panel>Network and Internet>Network and Sharing Center. Your network type will be listed on the left. It will either be Private, Public or Domain. If it is set to Public, follow the steps here on the Microsoft website to change it to Private:

After the security software/firewall have been disabled and Windows is set to a Private Network, check whether the printer has printed the Windows Test Page.

If the Windows Test Page has printed, you can close this file and use the printer.

If the Windows Test Page has not printed, continue to Step 8.

 

Step 7: Delete Brother printer icon

Within the Control Panel>Devices and Printers. Right click the icon for your Brother printer model and select Remove Device.

If you have multiple icons for your Brother Printer model, Remove all of them. Then continue to Step 8.

 

Step 8: Uninstall and reinstall the Full Driver and Software Package

**If the Brother device is connected via USB cable to the computer, disconnect the USB cable and do not reconnect until instructed to during the installation.


Open the Brother Utilities icon on your desktop. Select your model from the Model drop down list at the top and then select Tools>Uninstall.

Restart the computer after the uninstall has completed and then download and install the Driver and Software Package for your model from this website link: