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What Brother will never do
We offer free Customer Care for the lifetime of your Brother product and will never request payment for support. If someone asks you to pay for support, remote access, gift cards or passwords - it’s not us. We will never do the following:
- Ask you to pay for technical support, troubleshooting or driver downloads
- Ask for your password, one-time codes or full credit card details over email/SMS/chat
- Ask you to install remote-access tools from an unsolicited contact
- Direct you to third-party “support” sites to pay a fee
How to spot a scam pretending to be Brother
Websites
- Sites that look similar but aren’t brother.com.au
- Sites with unusual URLs, poor spelling, limited contact info or offers that seem too good to be true
- Fake online stores misusing the Brother logo or promote false discounts and products
Email or SMS
- Unexpected messages claiming urgent action (e.g., “your warranty is expiring,” “printer blocked - pay to fix”)
- Links or attachments you weren’t expecting
- Sender addresses or domains that aren’t from brother.com.au (watch for misspellings or extra words)
- Messages or emails requesting credit card details, gift cards, passwords or any personal information
Phone calls
- Unsolicited “support” calls demanding immediate payment or asking to install software
- Caller ID spoofing (number appears legitimate but isn’t)
- Aggressive behaviour or pressure to act fast
Ads and social media posts
- Watch for ads or posts offering “paid tech support” or “instant activation” for Brother products - these are not endorsed by Brother
- Some posts may direct you to fake support services or unverified third-party resellers
- Always check that the post comes from Brother’s verified social accounts (look for the verification tick)
Been targeted by a scam? Here's where to get help
Brother does not offer direct support for scam resolution but we encourage customers to remain vigilant and seek guidance from the appropriate institutions and cybersecurity experts.
If you’ve transferred money or shared payment details, reach out to your bank immediately. They may be able to stop or recover the transaction.
You can also help disrupt scams and protect others by reporting to official government bodies:
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ReportCyber (Australian Federal Police)Report cybercrime or identity theft online or contact the Australian Cyber Security Hotline 24/7 on 1300 CYBER1 (1300 292 371).
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Scamwatch (ACCC)Share details of scams with the Australian Competition & Consumer Commission to support public alerts and investigations.
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ACMA Spam Reporting
Forward spam SMS to 0429 999 888.
Forward spam emails to report@submit.spam.acma.gov.au
Frequently Asked Questions
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How can I confirm an email or call is from Brother?Check that links go to brother.com.au, and contact us via our official Support page (don’t use numbers/links provided in the suspicious message).
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Someone asked me to pay for Brother support. Is that legit?No. Brother offers free Customer Care for the lifetime of your Brother product. Do not pay. Report it to the agencies listed above.
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I clicked a suspicious link - what now?
Disconnect from unknown websites, run a security scan, change passwords and report it.
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Can Brother get my money back?
Only your bank can attempt to stop or recover a transaction. Contact them immediately; then report to ReportCyber and Scamwatch.
Information on this page is general in nature and subject to change. Brother Australia can’t provide legal or financial advice. If you’re in immediate danger, call 000. For financial loss, contact your bank immediately. For cybercrime, use ReportCyber or call 1300 CYBER1 (1300 292 371).