COVID-19 Update: Brother remains ‘At Your Side’ with continued support to all customers

04 September 2020

Corporate News

Sydney, Australia – September 2020 - As a valued customer, we want you to take comfort in knowing that we are at your side during these continued unprecedented times. Our thoughts remain with those who have lost loved ones and those who continue to be impacted, particularly the Victorian community who are doing it tough at present.

Our staff continue to operate with business – under the ‘new normal’

With some State restrictions in place, we’re continuing to have almost all of our associates working remotely. Even though some States have eased many restrictions, it’s our way to continue to support the safety of our staff, customers and the public whilst still trying to provide the best customer support throughout Australia.

Stock availability - it is getting better, but some shortages will still happen

If you experience any inconvenience caused by limited product availability of our products in the market please let us sincerely apologise. After the huge ‘Work from Home’ demand for Brother hardware and genuine consumables, stock availability is starting to improve in some areas. Genuine consumables should now be more widely available through your reseller of choice.

Customer and Technical Support- At Your Side

As part of our ongoing commitment to our customers, we will continue to offer FREE life-time support by our dedicated Australian staff. Operating Monday – Friday from 8.30AM to 5PM (AEST time) and backed up by our self-help online tools 24/7/365.

Here are some quick ways you can get in contact with us….

Quick answers to general technical issues, including the latest information on downloads, drivers and FAQ’s, can be found online through our Support and Downloads resources
Need to chat to someone about a technical issue? Access our Australian-based support team through live chat or email (note that live-chat is available only in business hours)
If you have a general enquiry, not related to Customer or Technical support, you can call us on 02 9887 4344 or visit our contact us page

On occasion, there may be a slight delay to our reply due to the number of enquiries at this time. Rest assured, we will do so as soon as we can – supporting you is our main priority.

Stay safe!

From Brother Australia team