What is SupportCenter?

SupportCenter is a mobile app providing the latest support information for your Brother product. This easy to use app gives you access to setup information, product manuals, frequently asked questions and troubleshooting tips.If you need to contact Brother for support, there is a direct link from within the app to our comprehensive customer support team.

 

 

Inkjet Printer Example

 

 

Sewing Machine Example

 

 

 

 

What are the key features of SupportCenter?

Printer / Multi-Functions / Label and Mobile Printers

 
  • Product Setup

    Product Setup

    Watch product setup videos or view your product's Quick Setup Guide.

  • Manuals

    Manuals

    Direct access to the product manuals for your specific product.

  • FAQs & Troubleshooting

    FAQs & Troubleshooting

    If you need some assistance, you can view frequently asked questions and troubleshooting tips.

  • Supplies

    Supplies

    If you need more ink or toner for your product or want to recycle your old cartridges you can get further information here.

  • Contact

    Contact Us

    Contact Brother Customer Support directly from the app.

  • Device Status/Information

    Device Status/Information

    View your product’s network status, IP address, serial number, firmware version, and the current levels of ink/toner.

    Receive notifications about the latest firmware, which you can update from SupportCenter.

    Get status messages from your Brother machine, such as low ink/toner, with tips on what actions you can take to ensure correct maintenance.
    Check the print quality by printing the quality check sheet, and then clean the print head if necessary.

 

Sewing and Embroidery Machines / ScanNCut

 
  • Videos

    Videos

    Access to a comprehensive library of videos on how to use or setup your Brother product.

  • Accessories

    Accessories

    You can check accessories and options available for your product.

  • sewing combinations

    Combination (Fabric / Thread / Needle)

    You can check the appropriate thread and needle for the fabric that you wish to sew.

  • scanncut cuttiing combination

    Combination (Material / Mat / Cutting Blade)

    You can check the appropriate mat and cutting blade for the material that you wish to cut.

How to install Support Center ?

1. Visit the app store for your selected operating system:

google play
App Store

2. Tap “Brother SupportCenter” and install the app.

Supported Operating Systems and Devices

Android: 6.0 or later
iOS: 14.0 or later. Compatible with iPhone, iPad, and iPod touch.

 

Supported Products

  • All-in-One/Multi-Function
  • Printers
  • Scanners
  • Fax Machines
  • Label Printers
  • Portable Printers
  • Sewing & Embroidery
  • ScanNCut

Some features are available only for certain products. If any features are not available for the selected products, the icons are displayed in grey.