Sydney, Australia – July 2020 - As a valued customer, we want you to take comfort in knowing that we are at your side during these unprecedented times.

Our staff continue to operate with business (almost) as usual

We’d like to say a huge ‘well done’ to all Australians who are playing their part in helping to flatten the curve and minimise the community transmission of COVID-19. We’re continuing to have almost all of our associates working remotely - even though some State Governments have eased many restrictions, it’s our way to continue to support the safety of our staff, customers and the public whilst still trying to provide the best customer support throughout Australia.

Stock availability - it is getting better, but some shortage may still happen

If you experience any inconvenience caused by limited product availability of our products in the market please let us sincerely apologise – we’re working hard to minimise the impact as much as possible, although it may continue for the next few months due to the unprecedented ‘Work from Home’ demand of Brother products, particularly some Inkjet and Laser hardware products. We appreciate patience with our business partners as we try to allocate available stock to meet customer needs as much as possible.

Customer and Technical Support- At Your Side

As part of the ongoing commitment to our end-users we will continue to offer FREE Life-time support by our dedicated Australian staff. Operating Monday – Friday from 8.30AM to 5PM (AEST time) backed up by our self-help online tools 24/7/365.

Here are some quick ways you can get in contact with us….

  • Quick answers to general technical issues, including the latest information on downloads, drivers and FAQ’s, can be found online through our Support and Downloads resources
  • Need to chat to someone about a technical issue? Access our Australian-based support team through live chat or email  (note that live-chat is available only in business hours)
  • If you have a general enquiry, not related to Customer or Technical support, you can call us on 02 9887 4344 or visit our contact us page

On occasion, there may be a slight delay to our reply due to the amount of enquiries at this time. Rest assured, we will do so as soon as we can – supporting you is our main priority.

 

Stay safe!

From Brother Australia team