Sydney, Australia – April 2020 - As a valued customer, we want you to take comfort in knowing that we are at your side during these unprecedented times.

Our staff continue to operate with business (almost) as usual

With the rapidly developing changes as a result of the COVID-19 virus, it is our priority to continue the support and safety of our staff, customers and the public. For this reason, all Brother employees are working remotely so our team can continue to provide the best customer support throughout Australia.

Customer and Technical Support- At Your Side

As part of the ongoing commitment to our end-users we will continue to offer FREE Life-time support by our dedicated Australian staff. Operating Monday – Friday from 8.30AM to 5PM (AEST time) backed up by our self-help online tools 24/7/365.

Here are some quick ways you can get in contact with us….

  • Quick answers to general technical issues, including the latest information on downloads, drivers and FAQ’s, can be found online through our Support and Downloads resources
  • Need to chat to someone about a technical issue? Access our Australian-based support team through live chat or email  (note that live-chat is available only in business hours)
  • If you have a general enquiry, not related to Customer or Technical support, you can call us on 02 9887 4344 or visit our contact us page

On occasion, there may be a slight delay to our reply due to the amount of enquiries at this time. Rest assured, we will do so as soon as we can – supporting you is our main priority.


Stay safe!

From the team @ Brother