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Message from Our Managing Director
Brother Group started our business by providing repair services for sewing machines more than 100 years ago and has maintained a strong desire to create durable products by always putting customers first.
In our Global Vision (At your side 2030), we follow these founding principles and state the following:
By being “At your side,” we enable people's productivity and creativity, contribute to society, and help protect the earth.
As the sales office of the Brother Group in Australia, Brother International (Aust) Pty Ltd ensures that all our activities align with this global vision.
At Brother, we’re committed to providing our customers with products and services of superior value that they can trust. We’re continually exploring innovative ways to recycle our products and ensure our recycling program continues to grow and improve.
We have developed various programs and partnerships to raise awareness of CSR within the company, and we’ve formulated strategies and initiatives that involve everyone - so that all team members can contribute to society and to the environment in which we live, work, and play.
I believe our activities should not only meet the needs of today’s customers but also support future generations.
We provide our employees with an environment where they can fulfil their aspirations and enjoy a well-balanced work life. In doing so, we can be confident that they, in turn, will take care of our customers and the environment.
We recognise that CSR is a journey - and to us, it’s the fulfilment of our ‘At your side’ mantra. We’re proud to undertake this journey because we know we’re building an organisation that our stakeholders respect and our employees can be proud to be part of.
Kazunori Nagaya
Managing Director - Brother International Australia
Growing Together
Living Our Values
Our team believes CSR is a shared responsibility, embedded in everyday business operations. These values were set out in the Brother Group Global Charter, based on the Japanese concept of Tomoiki - living and working together for the common good. Through our CSR programs, we hope to establish a mutually beneficial relationship in which our stakeholders trust and respect us and our employees take pride in working for the company.
Professional Development
Brother’s Global Charter, Capability Framework and Values provide a foundation for and guide employee decisions and actions.
Employees are supported by their Manager & the People and Culture Team to develop skills and capabilities, which will help set them up for success in their current roles and throughout their career.
Our People & Culture
The Brother Group Global Charter recognises that our employees are important stakeholders in our business. At Brother Australia, we believe a healthy workforce means presence of positive feelings in our team in which they can be positive members of society, continually learn and improve, strive to achieve their goals and contribute to our success.
Wellbeing and Flexible Work
We strive to provide a workplace where our employees feel valued, respected and empowered. With a hybrid working setup, our teams collaborate seamlessly across Australia, bringing together diverse perspectives and skills every day. We support flexible working, promote work-life balance and are committed to creating an environment where our people can thrive both personally and professionally, no matter where they are based. We commit to provide a workplace where our employees work positively, pleasantly and purposefully embodying our ‘at your side’ approach to all areas of work and life.
Diversity and Inclusion
A healthy workforce is one where people bring their whole selves to work. At Brother, we strive to ensure our workplace reflects the diverse communities we serve and to cultivate a supportive workplace for all. Only by valuing and respecting every individual can we meet the diverse needs of our employees and customers and embody 'At Your Side'.
As part of our commitment, we hold monthly Diversity & Inclusion discussions throughout the year. These sessions are most meaningful when we hear from a wide range of voices and experiences. Everyone brings something unique to the table, and the more diverse our discussions, the richer our understanding becomes. We encourage all team members to come along and be part of these important conversations.
Team Stories
Patricia Leon-Rodriguez
IT Project Manager
Susan Andrews
Shared Services Administration Officer
Sustainability
Brother Australia’s approach to sustainability aligns with the Brother Group’s 2050 Environmental Vision, aiming for carbon neutrality, reduced emissions, sustainable resource use, and ecosystem conservation beyond the impact of our operations. As a wholly owned subsidiary, Brother Australia sources products from global manufacturing sites, while locally focusing on supporting a circular economy and lowering carbon emissions throughout the product life cycle.
Our circular economy initiatives include:
Our circular economy initiatives include:
Printer Cartridges Recycling
Brother has been a full funding member of the Cartridges 4 Planet Ark (C4PA) recycling program since 2003. This national initiative collects and recycles used cartridges - including a wide range of Brother consumables - to help keep them out of landfill. All items are processed by Close the Loop using a certified zero waste-to-landfill method, with recovered materials reused in products like e-wood and TonerPlas®, a sustainable asphalt additive made from recycled toner powder and soft plastics.
Refurbished Products
Brother’s certified refurbished products offer the same reliable performance and value as our standard range. Choosing refurbished helps extend the life of existing materials and reduce unnecessary waste, offering a practical alternative to buying new - without compromising on quality or functionality.
Packaging Innovation
Brother's moulded pulp packaging, first introduced in Australia, significantly reduces the use of expanded polystyrene (EPS), effectively eliminating the equivalent of approximately two Olympic-sized swimming pools worth of EPS in Australia every year (calculated based on sales results for fiscal year 2021 in the Printing & Solutions Business Division, and the pool volume for the 2024 Paris Olympics). The compact and lightweight design maintains cushioning performance while lowering CO₂ emissions during production and transportation. This recognition underscores Brother Australia's commitment to sustainability and innovation in packaging solutions. This approach has also earned Brother Australia the Sustainable Packaging Guidelines Implementation Award in 2023 and the WorldStar Award 2025.
Learn more about our initiatives, goals and progress by visiting our Sustainability page.
Recent CSR Activities
Brother is committed to providing a workplace in which our employees are respected, empowered and included in CSR management.
A key to the success of Brother’s CSR programs is that Brother does not just provide funding to help NPO partners financially, we also encourage staff to be engaged in programs. Reading or hearing about ‘social causes’ doesn’t have the same impact as getting involved in a ‘hands on way’ which can be a real ‘eye opening experience’ for our team.
A key to the success of Brother’s CSR programs is that Brother does not just provide funding to help NPO partners financially, we also encourage staff to be engaged in programs. Reading or hearing about ‘social causes’ doesn’t have the same impact as getting involved in a ‘hands on way’ which can be a real ‘eye opening experience’ for our team.
Team Stories
Joanna Ma
Marketing Operations Manager
Thomas Quibell-Arnott
Product & Business Planning Manager (Sewing & Craft)
Jade Coote
Head of Marketing
Looking Ahead
CSR Roadmap
CSR is a journey, not a destination. As we look ahead, our focus is on embedding sustainability deeper into our operations and continuing support for our social impact programs over the next 1–3 years. Some of the areas we’re focusing on include exploring circularity practices with our global team, putting our carbon mitigation plan into action and making it easier for customers to choose sustainable options.
As a global team, Brother remains committed to fostering trust-based relationships with all stakeholders for the future. We will continue to uphold our “Principles of Social Responsibility” to publicly demonstrate how we meet our social and ethical responsibilities.
Employee & Partner Involvement
We invite feedback and participation - from volunteer days to donation matching - to build a CSR program that belongs to everyone. As part of our cultural focus on innovation and customer-centricity, we’re also investing in innovation training, recognition programs and pilot frameworks that empower employees to bring meaningful ideas to life. Together, we’re building a workplace that drives impact from the inside out.