Brother’s range of printers have received the Highest Overall Satisfaction Ratings in the “most important categories”
Sydney, Australia – 9th September 2020: It’s no secret that Brother prides itself on its customer service offerings, with its ‘at your side’ mantra shaping all aspects of the business. It therefore comes with great delight to continue being acknowledged as the best of the best in this field, by taking home the prestigious PC Mag Reader’s Choice Award for the 12th year running. This was received alongside their 8th consecutive PC Mag Business Choice award, for printers that “really shine against some incredibly strong competition”, as the Features Editor of PC Mag stated.
“For the 12th year in a row, Brother is the most beloved printer brand among PCMag readers”, says Eric Griffith, Features Editor of PC Mag. “It has been on top in every Readers' Choice survey we've done since 2009, an unprecedented achievement. If you need a printer, it's clear that Brother devices get the job done.”
With scores up from last year’s results, the numbers for Brother’s latest win have come in exceptionally high across both categories, in areas such as ease of setup, reliability, repairs, document and quality, technical support, copier functions and the likelihood to recommend.
“This Readers' Choice survey has become a love letter from PCMag readers to Brother International.” – Eric Griffith, PC Mag.
“Our customers know very well that we uphold our commitment to developing products of the best quality, reliability and cost, and that we always strive to put our customer experience at the forefront of what we do”, says Stefanie Dixon, Marketing Manager (Printing, Labelling & Mobile Solutions) at Brother International Australia. “We believe this is why customers value our brand and our products, and keep vouching for us year after year. It tells us that we are on the right track, by continuing to do what we do to make sure customer satisfaction continue to exceed that of the competition year after year”.
Since introducing the PCMag Business Choice Award eight years ago, Brother has won it repeatedly each year. Brother strongly believes that printers and Multi-function Centres remain at the heart of document management and company workflow, and can significantly improve the way that staff manage their work and also collaborate with each other. It’s therefore no surprise that many businesses carefully consider the functionality, cost, and efficiency of their printing device, as well as the technical support they receive when owning or using a unit. This is the premise for which Brother continues to shape its product and service offerings.
“For every year we've run the PCMag Business Choice survey for printers, Brother has come out on top”, says Griffith. “It's our readers' favourite brand for home or work printing, but for business use in particular”.
The PCMag Business Choice and Readers’ Choice winners are determined by an email survey of PCMag community members that subscribe to the Readers' Choice Survey mailing list. Respondents were asked to rate their printer using multiple questions about their overall satisfaction with the solution, as well as experiences with technical support within the past 12 months.
Click here for more information on the PC Mag Reader’s choice Awards 2020, and here for the PC Mag Business Choice Awards 2020.
About PCMag Readers’ and Business Choice Awards
PCMag, a trusted source of IT industry reviews, regularly asks its readers to rate the companies they think make the best products and provide the absolute pinnacle of technical support and customer service. Now in its 32nd year, PCMag’s Readers’ Choice Survey on service and reliability focuses on awarding the companies their readers love and has become a prestigious award in the IT industry.