Standard Warranty Sewing Machines
WARRANTY TERMS
Sewing Machine Products
Effective date: 1 January 2012
This limited warranty is provided to the original end user purchaser ("you") of a Brother brand Sewing Machine, by:-
Brother International (Aust) Pty Ltd (ABN 17 001 393 835) (Brother)
Level 3, Building A,
11 Talavera Road
Macquarie Park
NSW 2113
Telephone: (02) 8875-6000
This warranty applies to purchases made on or after the effective date identified above.
Subject to these terms and you complying with the claims procedure, the product will be repaired with free parts and labour where there is a fault with the product which is a consequence of a manufacturer's defect in materials or workmanship. All replaced parts or products become the property of Brother.
The warranty applies to claims notified by you during the Warranty Term identified in the table below. The Warranty Term starts from the date you purchase the product. However, despite this, the warranty ceases when the product is rented, sold or otherwise disposed of by you.
The Warranty Type and Special Warranty Conditions for each warranted product are identified in the table below.
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Model
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Warranty Term
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Warranty Type
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Special Warranty Conditions
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BM,XL,PQ,GS, DS, NS, NX, LS series, Overlockers and Coverstich machines
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12 months
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Return-to-base.
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These products are not intended for the use of a profession, business, trade or occupation.
|
|
Innovis series (NV, NX, QC)
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12 months for mechanical only, 5 years for electronic non school environment.
Please note, warranty term for electronic is 12 months only if the product is in a school environment
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Return-to-base.
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These products are not intended for the use of a profession, business, trade or occupation.
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|
PR series
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12 months
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On site .*
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You must co-ordinate an on-site service call with the place of original purchase.
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* On site service is only available in certain areas. If you are located outside a service area and we or our representative agree to provide service, you may be charged travel costs for on site service. See below for details.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
To make a claim under this warranty you will need to:
1. Contact the Brother Product Support Centre to register your claim and provide sufficient details to enable a Brother representative to assess the claim. Contact details are listed above.
2. Submit proof of purchase (e.g. invoice or purchase receipt) with your claim.
3. Follow the instructions for your Warranty Type (see below).
RETURN-TO-BASE WARRANTY
Where the Warranty Type is Return-to-base, you will be responsible for transporting the warranted products for service (including packaging, transportation and insurance costs) to and from a Brother authorised repairer. Brother will advise you of authorised repairer address details.
You will need to include your proof of purchase with the warranted product. Damage caused during transportation by failing to package the product correctly will not be covered by this warranty.
ON SITE WARRANTY
Where the Warranty Type is On site, you must contact your original place of purchase to coordinate the on-site service. Contact your place of purchase to find out if you are within an area where the on site warranty service is available..
Where on site service takes place, you should have your proof of purchase available for the on site technician to inspect.
You will not be charged for travel costs to provide on site service within an area where the on site warranty service is available. If you are outside a service area and we or our representative agree to provide on site service, you will be responsible for travel charges for the service.
WARRANTY EXCLUSIONS AND LIMITATIONS
This section applies to the extent permitted by law.
This warranty only covers genuine Brother products imported into Australia by Brother.
This warranty does not include needles, belts, springs, lamp bulbs, bobbins, knives, etc which normally require replacement from time to time and maintenance kits (periodic or otherwise), accessories and consumable items, cleaning, normal wear and tear, damage caused by accident, neglect, misuse, abuse, improper installation or operation, acts of God (including but not limited to lightning, flood, earthquake and fire), foreign matter entering the product such as liquid, moisture, insect infestation or dirt or any damage caused from service, maintenance, modification or tampering by anyone other than a Brother authorised repairer, or with the use of supplies, consumable items, or add on products that are non genuine Brother products.
Operation of the product in excess of the specifications or other than for the intended purpose, use on electrical voltages other than shown on the rating plate, or use with the serial number or rate label removed, shall be deemed abuse.
REPAIRS
Products presented for repair may be replaced by refurbished products of the same type, rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.
If a product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.
REIMBURSEMENTS
Brother, or its authorised repairers, may seek reimbursement from you of any reasonable costs incurred by them if the products are found to be in good working order, the problem is not a consequence of defect or manufacturing fault or where any of the warranty exclusions and limitations apply. Reasonable costs may include travel costs and parts and labour costs for on site service, the costs of packaging, insurance and transportation for return-to-base service and parts and labour.
RECOMMENDED SERVICING
It is recommended that the Sewing Machine product be serviced a minimum of once every 12 months, depending on usage, during and outside of the Warranty Term, to maintain optimum performance. Brother will not be liable for this cost of servicing the product.
YOUR RIGHTS AS A CONSUMER
This section applies if you acquire the warranted products as a consumer.
The benefits provided to you under this warranty are in addition to other rights and remedies that you may have as a consumer under a law in relation to the goods or services to which this warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For details about the Australian Consumer Law please see the following links: