|
|
 |
|
|
Welcome to Brother Australia On-Line Customer Support.
In our Customer Support Section we provide a vast range of comprehensive support tools, information and advice on all Brother Product related enquiries sold and supported in Australia. Through this we are able to provide solutions to most of your enquiries 24-hours a day 7 days a week.
There are many tools available on this website. You can make your selection by clicking on the section you require:
Product Support Resources.
Quick Set-Up Guides, User's Guide & FAQs. To search for your products User's Guide, Quick Set-Up Guide and a link to Frequently Asked Questions (FAQs).
Brother Solutions Centre - Service & Support Website – Find the Web Page for your product and locate the FAQs, Troubleshooting Tips & Solutions. This information is detailed, is maintained and updated regularly by our Head Office in Japan.
Product Support Centre – If the User's Guide, your CD which came with the product, or our websites do not provide the information you are seeking then Brother has a National Product Support Centre which may be able to assist you. Our Product Support Centre, located in Sydney, is available to assist you with any technical or customer care/support enquiry about your Brother Product.
* PLEASE NOTE *: Our Product Support Centre has been set up to handle telephone/email enquiries from customers who are experiencing problems in the following areas:
1. Initial Set-Up and Operation of the Brother Product;
2. Technical Support;
3. Faults or Error Messages.
The Product Support Centre does not provide training on the operation of your Brother Product. To obtain the benefits from your product we ask you to refer to your Complete User Manual which came on the CD with the product at the time of purchase. All of our Products have clearly documented support tools such as Quick Set-Up Guides, User Guides and FAQs via our International Solutions Site.
Software/Drivers Download – We provide the latest Drivers and Software to help you get the best results from your Brother Products and to ensure that your Brother Products remain compatible with the latest developments in technology.
Options and Consumables – For all information on the options and consumables available for your products.
Creative Centre – Your one-stop resource center for FREE projects.
Material Safety Data Sheets - A Material Safety Data Sheet is a document developed by a Manufacturer, detailing the chemical compounds that are used in the consumables of a product. Consumables include items such as ribbons, inks, drums and toners. This section lists all available MSDS's related to our Products. If your product is missing, please contact our Support Centre.
Warranty Information – This section defines our warranty, explains the difference between the standard warranties that come with all our Brother Products. It also explains in detail our Limited Warranty, On-Site Warranty and Extended Warranties.
Spare Parts - Brother Spare Parts Contact Point and Procedure for Spare Parts.
Technical Services – To find out more details about Brother’s Technical Services. Our Technical Services Group is responsible for Our Dealers and Authorised Warranty Centres in Australia.
Glossary - find a dictory of some of the terms we use with our products or terms used on this site.
|
|
|
|
|
|
